IT Support

Welcome - Important Ausenco Technology Services and Solutions Support & Access Information.

This site contains links to important services and contact details for Ausenco IT Support globally.

The best way to access IT Support from any location is to email - it.support@ausenco.com

Sending an email will ensure your request for help is reviewed and responded to by the most appropriate person as soon as possible.

Regional IT Assistance and After Hours support is available as listed below:
 
Region Phone Contacts Availability
Global - English speaking only +61 7 3115 6123 24 hours, 7 days a week
APAC/Africa From offices: Extension 123
External: +61 7 3169 7123
Monday to Friday 7.30 am - 5.30 pm local time (excluding public holidays)
North America From Vancouver office: Extension 4800
External: +1 604 638 4800
Monday to Friday 8.00 am - 5.30 pm local time (excluding public holidays)
South America - Peru From office: Extension 2050
External: +51 1 207 3800
Monday to Thursday 8.00 am - 7.00 pmFriday 8.00 am - 1.00 pm local time (excluding public holidays)
South America - Chile From office: Extension 0111
External: + 56 2 937 0111
Monday to Thursday 8.00 am - 6.30 pm Friday 8.00 am - 2.00 pm local time (excluding public holidays)
South America - Brazil From office: Extension 5878
External: +55 31 3228 5878
Monday to Friday 8.00 am - 5.00 pm local time (excluding public holidays)

 

Useful Links

Citrix Remote Desktop Access - Global

MydeskAPAC - Citrix Desktop

 

Webmail Access - Global

Webmail